MVP introduces CARE, a new technical service solution

Magnum Venus Products (MVP, Knoxville, Tenn., U.S.), a global manufacturer of fluid movement and production solutions for industrial applications, introduces a new technical service program called CARE. Powered by MVP, CARE is reported to be an innovative solution to technical service with a scalable range of offerings, from vending and scanning solutions to full-time on-site support. 

CARE was established to reduce manufacturing downtime by creating consistent parts availability and delivering regular maintenance on MVP equipment. The program offers a variety of customizable solutions to meet each customer’s specific needs with flat rate monthly fees for labor and parts. More uptime is every manufacturer’s goal, and CARE was designed to eliminate roadblocks like parts availability, labor shortages and improper equipment maintenance.

CARE’s name represents its core values of collaborative, accessible, reliable and experienced, according to MVP. With the company’s background in technical service and customer support, many of the CARE technicians are equipped with decades of industry experience. “The purpose of CARE is to make our customers better at what they already do so well,” Bruce Ott, director of customer experience for MVP says. “With CARE, MVP customers will be able to focus more on improving their product and less on equipment maintenance and downtime.” 

MVP is also partnering with AutoCrib (Tustin, Calif., U.S.), an automated inventory control systems provider to offer industrial vending solutions for MVP parts. According to MVP, these systems reduce purchasing complexity and stocking issues on critical spare parts and ensure genuine OEM products for maintaining MVP equipment to factory standards. “The partnership of CARE and Autocrib will ensure quality and accuracy and bring significant return on investment in very short payback periods,” Ott adds.